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Q What are the accessories for the badge?
A Butterfly clutch, rubber clutch,deluxe clutch,Jewelry clutch, Magnet Back,safe pin,stick pin etc
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Q What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
A Custom Crafts has been in business since 2007. We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.
Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. This is how we can afford a "Full After-Sales Service". If the product does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you. We have set up this model in order to set customers in a position of confidence and reliability
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Q You are factory or trading company?
A We are factory, can customize design and provide good quality products with competitive price and our factory has audited by Disney & NBC universal, we also have Sedex test report.We also a Gold supplier on Alibaba. We have professional R&D staff, as well as workers with more than 10 years experience.
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Q Do you have a catalogue?
A Yes we do have a catalog. Don't hesitate to contact us to ask us to send you one. But remember that our factory is specialized in providing customized products.
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Q Where is your factory location?
A We are a factory located in Zhongshan China, an exporting major city. Only 1.5 hours' drive from Hong Kong or Guangzhou.
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Q Payment term?
A We accept payment by T/T, Western Union, and PayPal. For high value orders, we also accept L/C payment.
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Q How do you ship the goods and how long does it take to arrive?
A DHL, UPS, FedEx or TNT is all OK. It usually cost 3-5 days to arrive. Actual arrival date depends on your actual address. Airline and sea shipping were also available to be chosen.
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Q How to finish an order?
A 1) Send your design, size and quantity.
2) Receive quotation
3) Place an order.
4) Make deposit or pay the mock up fee and get digital proof.
5) Production and get picture of sample.
6) Shipment and receive tracking number and products.
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Q How to get a quote?
A Send your design and size and quantity to us, then we will send the exact quote to you. And we also will give our professional suggestions to you if you have any doubts.
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Q How many years you can keep our mould in your factory?
A Normally we can keep it at least 3 years, if you keep ordering, 5 years is also available.
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Q How much is the sample fee?
A If you want to do sample first, you only need to pay mold fee and shipping cost. And we will offer 5-10pcs samples to you.
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Q Can you support EXW,FOB,DDP,DDU shipping term?
A Yes we can
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Q Do you offer free artwork?
A Yes, we will make the mock up to you within 2 hours
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Q What is your production time?
A Our mass production time is 12-18days, if it is urgently requirement, we will adjust our production project
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Q What is your sample time?
A Our sample time is 5-7days, if it is urgently requirement, we will adjust our production project
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Q Free sample service?
A Stock Sample can be free to check the quality, You just only need to pay for the express fee
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Q Do you offer guarantee for the products?
A Sure, we offer over 5years warranty to our products.
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Q Do you support OEM?
A Yes, we are an OEM factory
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Q What is your MOQ?
A Our MOQ is 1pcs, May I know what quantity do you want to do?
